Most orders arrive in about 7 to 14 business days in the U.S. This is a supplier estimate, not a guarantee. You will get tracking by email once your order ships. See our Shipping policy.

Kit items come from different suppliers, so they can ship and arrive separately. Each package has its own tracking.

Contact us within 30 days of delivery with your order number and a photo. We will send a replacement or a refund, and you will not need to send the item back. See our Refund policy.

We do not accept change-of-mind returns, so please check the size guide before ordering.

Supplier sizes: Small is about 7 cm wide, Medium about 8 cm and Large about 9 cm. Pick the size your pet's paw slips into without squeezing.

Contact us as soon as possible. If we have not yet placed your order with our supplier, we will cancel and refund it in full.

Use our Contact page and we will reply by email.