Refund policy
Refund policy
We want your order to arrive in good shape. Because our products ship directly from our suppliers, we handle problems like this:
Damaged, defective or wrong items
- Contact us within 30 days of delivery through our Contact page.
- Include your order number and a photo showing the damage, defect or wrong item.
- Once we've reviewed it, we'll send a free replacement or a full refund for the affected item (your choice where stock allows).
- You don't need to send the item back unless we ask you to.
Items that don't arrive
If tracking shows no movement for 30 days, or your order hasn't arrived within 30 days of the estimated delivery window, contact us and we'll reship or refund it.
Change-of-mind returns
We don't accept returns or exchanges for change of mind, wrong size ordered, or items that are working as described. Please check the size guide on each product page before ordering.
Cancellations
If you need to cancel, contact us as soon as possible. If your order hasn't been sent to our supplier yet, we'll cancel it and refund you in full. Once it has been placed with the supplier, we may not be able to cancel it.
Refunds
Approved refunds go back to your original payment method. Your bank or card provider may take several business days to show it.
This policy doesn't affect any rights you have under the consumer laws where you live.